If your account or payment method has been disabled because of unusual activity, fill in the detailed form
. Describe the problem in detail, state the reason and attach a copy of the passport or ID. Usually, an automatic message is sent in response:
"Thank you for contacting Facebook.
It seems that we have already been informed about the problem with payment means. Please give us 2-3 days to learn more. To see our response or provide up-to-date information, go to support letters.
We appreciate your patience."
You do not have to answer it, just wait. Usually, Facebook removes such a block within 1-3 business days, but it can take up to 2-4 weeks.
An operator may immediately apologize:
"Thank you for contacting Facebook. I'm sorry for the inconvenience.
I have unblocked your account, so now you have access to payment tools again. Just go to the payment section."
They can say that further actions or deactivation are impossible:
"After a detailed study, I determined that we can not take further action on your issue.
We determined that your billing account was disabled because it does not comply with the rules of Facebook. To protect the interests of our users, we can not recover your billing account this time.
Thank you for understanding ."
If you did not violate the rules of Facebook or didn't do it on purpose, do not believe that the decision is final. Operators can unblock the account, but you'll have to explain in detail why they should do this. Write to support.