4. When a customer requests for a refund for a low or mid-ticket product
: When consumers complain too much you may let them keep the product and give them money back. Or, you may offer them to keep the product and send another one for free. In both cases, you won't lose much as your wholesale prices are not so high.
Customers expect free return shipping nowadays. If you dropship products that are shipped from China, a product return to a supplier may be expensive so neither you nor your customer would like to cover shipping costs.
You may request for images from your customers to get confirmation that something is wrong with the product. However, if you sell low ticket products, you may simply believe your customers without leaving their words in serious doubt.
How to send another product for free:
For those who wish to go above and beyond the situation
- Go to Shopify to create a new order in Admin
- Mark it as prepaid
- Then fulfill the order as you normally do.
, offer a full refund and ship a new item as a replacement. This allows you to build a long-last relationship and this approach will let you stand out of the crowd and cause WOW effect.